Business Excellence Initiatives

Business Excellence Initiatives at Tata Power-DDL

"Business Excellence" is an integral part of Business Management and is the application of quality management theory and tools to run our business more efficiently. Business Excellence is the culture of Tata Power-DDL, which works as an enabler to our commitment to higher customer satisfaction, increase in stakeholder value & better process management through the never-ending cycle of continuous improvement.

Based on the principle of TQM & TBEM, we have instituted business excellence practices across functional areas. The thought of continuous and breakthrough improvement, preventive management and management by facts are being promoted through a range of BE initiatives. Some of the quality platforms & tools used are:

TATA Business Excellence model (TBEM):

TBEM is based on the Malcolm Baldrige National Quality Award Model of the U.S. The model helps the organization to get insights on business strengths and opportunities for improvement. Tata Power-DDL scored 516 in its very first TBEM external assessment in the year 2006 and created history by scoring above 500 in its 1st attempt in the TATA group. Assessment score under TBEM is the indicator of an organization's excellence maturity. Tata Power-DDL scored 656 in the TBEM External Assessment in 2017 (from 615 in 2016) and has been recognized as “Industry Leader” as per the grading system of TBEM Assessment. With this, it has become the third Tata Group Company to reach this pinnacle of excellence.

Integrated Management System (IMS):

IMS at Tata Power-DDL integrates all our systems (ISO 9001, ISO 14001, SA 8000, OSHAS 18001, ISO 27001, ISO 22301, ISO 50001, and ISO 31000) and processes into one absolute framework, enabling us to work as a single unit with unified objectives. IMS helps Tata Power-DDL to become a process driven organization, with each function aligned behind a single goal: improving the performance of the entire organization. An integrated system presents a clear, holistic picture of all aspects of our organization.

Workplace & Visual Management through 5S Methodology:

The concept of '5S' has created a revolution in many industries including at Tata Power-DDL by enabling the establishment of Workplace and Visual Management at the organisational level. This practice has been implemented across offices, Grids, Sub Stations, etc. has helped in the reduction in waste and also helping us in improving quality. Tata Power-DDL has introduced 6S concept, a modification of the 5S methodology which includes "Safety" as the 6th S. The added focus on Safety shall help to reduce further the risk of an incident resulting in Safe workplace.


Systematic and Holistic Improvement Initiatives at Tata Power-DDL through Employee's Engagement - This is the platform for Improvement and Innovation at Tata Power-DDL. DNA for improvement and innovation is present, but the ignition of minds needs flashpoint! And SHINE platform is all about this ignition. It helps us to think differently to innovate and then facilitate our thought process to convert the same into reality. SHINE doesn't stop there until one is rewarded and recognized for his/her effort to bring improvement at Tata Power-DDL.

Quality Circle & PRAYAAS:

The term Quality Circles refers to small groups of line employees who meet periodically to discuss ways to improve the quality of products & services they produce. Quality circles were considered one of the secrets of Japanese industrial success. At Tata Power-DDL, Quality Circle initiative plays a pivotal role in driving improvement and innovation among the Non-Executives. It also encourages Tata Power-DDL and Business Associate employees’ engagement through identification of improvement/innovation projects impacting organizational performance. This initiative is very prevalent among the line staff which enables a systematic approach towards problem solving and also motivates them for participation at various National and International Quality Conventions.

PRAYAAS is the platform to capture small improvements (KAIZEN) and to engage BA employees in the continual improvement process. It involves capturing of small kaizens in a simplified format and has been a major enabler in the continuous improvement journey of the company.


Gyan Sangam is the one stop shop for all knowledge and information of Tata Power-DDL. All the knowledge is classified into two categories Tacit and Explicit. Knowledge is captured, stored and disseminated through Gyan Sangam application across the organization. Through Tacit platforms e.g. SEEKH, people share their knowledge with others.


Idea Logy is a social platform that leverages the power of collective wisdom by creating an innovation hub to enable Tata employees to collaborate, share, remix and execute innovative ideas swiftly. The Tata Group’s diverse and skilled workforce, with experience across industries, continually comes up with new ideas to meet challenges and serve our customers better. It shrinks the Innovation cycle time in an interesting manner by empowering employees to select good ideas for implementation in an open and transparent manner.

TATA InnoVista:

A group wide program to recognize and celebrate the ‘successes’ and ‘struggles’ of innovation. Tata InnoVista is a movement to build self-confidence amongst Tata managers to undertake bold Innovations. The platform provides an opportunity for our people to share their innovations, learn from one another and compete to win the most coveted awards in the Tata Group.


A group wide program which is a repository of knowledge assets as well as serves as an Enterprise Social Network for the Tata group. The aim is also to share and learn good practices through structured documents as well as interactive content such as narratives, blogs and Q&As.


Tata Power-DDL believes in carrying forward the philosophy and legacy of the Tata Group by giving back to the society through its community development initiatives and introducing energy efficient and greener technologies. The Environment Risk Assessment & Analysis is reviewed periodically along with initiatives on water harvesting, energy conservation, reduce paper consumption and carpool towards sustainable power and services.